After Sales Support

MineARC

We are here to help, 24/7.

Contact our friendly support centre seven days a week for troubleshooting assistance, on-site induction opportunities, chamber commissioning, as well as upgrade and refurbishment options.


Inductions

MineARC offers a comprehensive Induction Pack to all clients, with resources to assist in their own on-site operational training.

Contact MineARC to order your Induction Pack now.

Commissioning

Commissioning is a quality-focused process necessary to ensure the site is critically equipped for an emergency. The process involves ensuring that the refuge chamber remains in perfect working condition, following delivery and installation.

Occurring at the time of install is critical, on occasion, a chamber may not be placed underground upon immediate arrival to the site. Commissioning upon installation ensures the chamber is connected and positioned correctly, meeting the safety requirements of MineARC systems, site, and an active emergency response plan.

Commissioning addresses the following critical areas:

> Verify correct installation of a refuge chamber at each unique mine site
> Improve employee understanding and coordination of maintenance
> Ensure efficiency and effectiveness of a refuge chamber
> Certify the refuge chamber is emergency ready

MineARC Representatives are available to provide commissioning services to all sites.

Other MineARC Client Support

Training Centre

Free training courses, providing clients the opportunity to upskill in areas such as service & maintenance, electrical troubleshooting and the general operation of MineARC Chambers.

Chamber Maintenance

Regularly servicing and performing maintenance checks on a refuge chamber will help ensure your equipment is ready in the event of an emergency.

Engineering Resources

MineARC's in-house engineering team are on hand to provide customised design solutions, as well as electrical and software support to clients