Careers
At MineARC, we have a hunger to do better, think bigger, go further.
Careers at MineARC Systems
MineARC Systems are dedicated to ongoing development and enhancement of our company, our products and our staff; it is reflected in the way we conduct business and our internal culture.
If you’d like to be part of our growing team and contribute to development of the organisation, check out the current opportunites below, and expand your career at MineARC.
Current Opportunities
Service Technician / BDM in Kalgoorlie, Western Australia
MineARC Systems is recruiting a Service Technician / BDM in Kalgoorlie, Western Australia to service and promote our refuge chambers and Ancillary products in the Goldfields Region.
MineARC Systems is the global leader in controlled environments and safety technologies for the underground mining, tunnelling, chemical processing, disaster relief and biotechnology industries. We specialise in the manufacture and supply of emergency refuge chambers, safe havens, disaster shelters and plant growth chambers, as well as a range of electronic equipment, remote monitoring, tracking and communications technologies that allow full integration in heavy industrial applications.
We also specialise in a range of ancillary products which includes lighting, communication systems, hygiene solutions, air quality management and general mining equipment; all engineered to improve safety and withstand the harsh, rugged environment of heavy industry.
MineARC Systems Head Office is based in Perth, this role is for regional representation and will be working remotely out of Kalgoorlie, Western Australia.
Reporting to the Service Manager, you will be responsible for:
- Servicing refuge chambers.
- Convert clients who are using 3rd party providers.
- Maintaining and building customer relationships
- Proactively prospecting and securing new business opportunities within the Goldfields market
- Assist our Perth-BDMs with opportunities.
- Assist clients with technical troubleshooting.
- Call-outs to mines sites for critical repairs.
- Providing excellent customer service including giving advice and technical information to customers on the company’s products
- Receiving and making sales calls
- Processing new sales leads including preparing and sending quotes and quote follow up
- Entertaining clients when required.
- Achieving budgeted sales.
- Updating the CRM
- Domestic travel where required – incl Job cover for Perth based technicians.
- Presenting ancillary products at expos and trade shows.
To be successful in this role, you will need the following skills and experience:
- Technical aptitude
- Job experience in a hands-on field.
- Sales experience in the mining or industrial sector
- Self-motivated and career-focused.
- Ability to travel.
- Ability to effectively use MS Suite of programs including Word, Excel, Outlook and Powerpoint
- Ability to present to all levels within the organisation from top to bottom
- Ability to present at seminars, conferences and corporate functions.
In return for your experience, you will be provided with an attractive salary plus mobile and laptop.
To be considered for this opportunity please send your resume and cover letter here.
ONLY APPLICATIONS SUBMITTED WITH A CV AND COVER LETTER WILL BE CONSIDERED
Production Technician
We are currently seeking passionate technicians to expand our team. The role requires an 8-hour shift Monday through Friday. We will provide a challenging and rewarding work environment where you will be generously compensated based on your efforts.
You will find yourself collaborating with a highly talented team on work that is challenging, engaging and incredibly rewarding. You will be an essential element of our success: trusted, empowered and supported to make a lasting impact on the future of our business. This is an opportunity to use your knowledge, skills, and experience, enabling you to fulfil your ambitions – all while delivering life safety equipment to our customers.
Successful candidates must enjoy a fast-paced team environment, be positive, have a strong work ethic and be able to demonstrate a high level of hand tool skills. You will work closely with the Workshop Supervisor in the assembly of products. You will be responsible for working with the workshop team to streamline the process of the production requirements.
Key responsibilities but are not limited to the following:
- Follow strict safety standards and promote a safe work environment.
- Assembly of electro-mechanical parts on all our manufactured products.
- Ensure a high standard of quality is maintained on all our products.
- Ability to follow standard operating procedures (SOP’s) and document control.
- Contribute towards continuous improvement and innovation.
- Maintain 5S practices and help champion improvement ideas to help grow the business.
- Acquire and maintain all necessary certifications to operate all machinery and equipment used at the MineARC® facility.
- Willingness to travel on occasions throughout North America and Canada to customers for routine services, maintenance, troubleshooting, training, and commissioning.
- Willingness to work overtime on weekdays and weekends to achieve business needs.
- Meet or exceed performance metrics including efficiency, production, build time.
- Cross-training to perform work on other lines or in other production areas as needed.
To be successful in this role, you will need the following skills and experience:
- Knowledge of hand tools, mechanical and electrical assembly.
- Excellent communication skills, both verbal and written.
- Excellent attention to detail.
- Ability to communicate effectively whether working autonomously or as a team.
- Excellent problem-solving skills.
- Ability to move/lift 50 lbs. various times over an 8-hour shift, basic math and reading skills.
- High school diploma or equivalent
- Ability to manage multiple tasks simultaneously.
- Ability to make it happen, working efficiently under pressure.
- Demonstrate leadership and/or followership depending on the situation.
- Willingness and ability to work in a facility with minimal temperature control, exposed to local temperature variations (hold & cold).
Preferred qualifications include:
- HVAC experience.
- OSHA 10-hour training.
- MSHA 40-hour training.
- Bilingual: English and Spanish.
- Previous experience in a manufacturing environment.
- Associates degree
This is a tremendous opportunity! We offer competitive pay based on education, experience, and other qualifications. MineARC Systems offers comprehensive benefits including medical, dental, vision, 401(k) with employer match, paid vacation, and year-end bonuses based on company and personal performance.
Job Type: Full-time
For more information or to apply, click here.
Inventory Clerk
We are currently looking for a passionate Inventory Clerk to expand our production team. The Inventory Clerk at MineARC is responsible for receiving and picking inventory for the products we manufacture. The foundation for this is close attention to detail and accurate record keeping.
You will work closely with the Production Superintendent to keep products organized, counted, and stocked correctly. You will be responsible for working with the production team to assist with inventory control and to streamline production processes.
We will provide a challenging and rewarding work environment where you will be generously rewarded based on your efforts.
To be successful in this role, you will need the following skills and experience:
- Receive and collect inventory from vendors.
- Cycle counting and verifying physical count of stock against the system. Adjusting errors in the count and investigating and reporting reasons for discrepancies.
- Pre-assembly of subcomponents used in manufactured products.
- Compare inventory to purchase orders and inventory lists.
- Organization and management of the stock room.
- Pick inventory for Production Work Orders (PWO’s).
- Assist with ensuring adequate inventory levels are maintained for production and service.
- Highlight inventory shortage observed during stocking of inventory.
- Physical receipt of inventory from vendors and input into SAP.
- Compare inventory to purchase orders and inventory lists.
- Re-organization, management, and maintenance of the stockroom.
- Assist with coordination and management of cycle and year-end inventory counts.
- Assist Logistics with a goal to be able to back up existing team members which includes but is not limited to hazmat shipping.
- Adhere to Standard Operating Procedures (SOP’s) and document control.
- Assist the Operations Department with other tasks as required.
- Acquire and maintain all necessary certifications to operate all machinery and equipment used at the MineARC® facility.
- Actively participate in MineARC’s 5S program to continuously improve workplace processes.
- General housekeeping of MineARC facilities and other duties as assigned.
- Adhering to safety standard and promoting a safe work environment.
What we require from you…
- Basic computing skills.
- Excellent communication skills, both verbal and written.
- Excellent attention to detail.
- Good organizational skills
- Shipping and receiving experience
- Ability to work autonomously and as a team.
- The ability to work efficiently under pressure.
- Current driver’s license.
Advantageous skills you may have…
- Hazmat shipping experience
- SAP Business One
- Previous employment in a warehouse and manufacturing environment.
Job Type: Full-time
For more information or to apply, click here.
Customer Service Manager
MineARC Systems is the global leader in controlled environments to the mining, tunnelling, chemical processing, disaster relief, and biotechnology industries. We specialize in the manufacture and supply of emergency refuge chambers, safe havens, disaster shelters, and grow chambers, as well as a range of remote monitoring, tracking and communications technologies.
We are currently looking for a passionate Service Manager based in Dallas, Texas. At MineARC this role revolves around managing the Service Department team members, including customer service interactions, reports, repairs and coordination of Service Technicians across North America and Canada. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships. The foundation for this is attention to detail and timely response.
You will be responsible for streamlining the Customer Service Department to maintain and grow the Customer Service revenue in an exciting and expanding company while working closely with Production in the order fulfilment process and manufacture of MIneArc’s products.
We will provide a challenging and rewarding work environment where you will be generously rewarded in exchange for your best efforts and continual improvement.
To be a success, You will……
- Manage and track the performance of after-market sales.
- Meet after-market sales targets through effective planning and budgeting.
- Effectively manage team members, including Technicians and Service Assistants, to ensure team objectives are being carried out and policy deployment goals are met.
- Develop strategies and techniques to increase staff productivity and drive business in new as well as in existing markets.
- Expand and manage existing accounts while identifying other potential opportunities and projects.
- Offer excellent customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.
- Assist in the resolution of field quality control issues.
- Manage training throughout North America and Canada, both remotely as well as in-person, depending on the customer’s requirements.
- Demonstrate a strong understanding of Root Cause Analysis.
- Maintain the accuracy of product information and data pertaining to products sold.
- Manage all QMS pertaining to the Customer Service Department.
- Collaborate effectively with the Production Department to maintain on-time shipment.
- Submit regular updates and financial reports to Management on after-market sales progress and new business won.
- Adhere and make advancements to existing Standard Operating Procedures (SOP’s) and document libraries.
- Adhere and make advancement to safety standards while promoting a safe work environment.
- Monitors and closes out warranty and customer complaints while identifying opportunities for improvement.
- Regularly audits work being performed by staff, field calls from customers and ensure first-class customer service is being provided to ensure MineARC standards are met, and repair work is carried out effectively, correctly, and thoroughly to avoid costly rework.
- Have a good understanding of electromechanical repair to be able to determine how to provide help and administer direction to solve area issues.
- Oversees team members performance, inspections, reports, and repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
Technical skills we require from you……
- 5+ years of management experience
- Previous experience with an OEM or handling a technical product
- Ability to comfortably present to groups of up to 20 persons
- Excellent Microsoft Office skills (Outlook, Word, Excel, & PowerPoint)
- A good understanding of QMS and ISO 9001:2015 process
- Route Cause Analysis methodology
- Current driver’s license
Personal skills we require from you……
- Exceptional organizational and scheduling skills
- Ability to multitask and break the complicated issues down and give clear concise actionable direction
- The ability to work efficiently under pressure
- Exceptional communication skills, both verbal and written
- Excellent problem-solving skills
- Excellent attention to detail
Advantageous skills you may have……
- Spanish speaking skills
- SAP Business One experience
- Previous experience in a manufacturing company
Job Type: Full-time
Pay: $80,000.00 – $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
- If you have not been vaccinated our policy is that employees should wear a mask.
Education:
- Associate (Required)
Experience:
- Microsoft Office: 5 years (Required)
- Customer Service: 5 years (Required)
- Service Management: 3 years (Required)
Work Location:
- One location
Work Remotely:
- No
If this sounds like a good fit for you, APPLY today.
Logistics Coordinator
MineARC Systems is the global leader in controlled environments to the mining, tunnelling, chemical processing, disaster relief, and biotechnology industries. We specialize in the manufacture and supply of emergency refuge chambers, safe havens, disaster shelters, and grow chambers, as well as a range of remote monitoring, tracking and communications technologies.
We are currently looking for a passionate Spare Parts & Dispatch person to expand our service team. The position is responsible for spare parts order fulfilment and shipping. The foundation for this is attention to detail and timely response.
We will provide a challenging and rewarding work environment where you will be generously rewarded based on your efforts.
To be a success, You will……
- Package orders of spare parts, upgrades, and service materials.
- Schedule shipments (ground, freight, air, & ocean).
- Ensure orders are processed in a timely manner.
- Process warranty returns.
- Ensure that all necessary shipping materials are on hand.
- Processes incoming shipments and places them in assigned locations.
- Ensures the inventory warehouse is organized per 5S standards.
- Support the Inventory Control Clerk to manage inventory levels and locations.
- Adhere to standard operating procedures and document control.
- Adhere to safety standard and promoting a safe work environment.
- Acquire and maintain all necessary certifications to operate all machinery and equipment used at the MineARC® facility.
- General housekeeping of MineARC® facilities and other duties as assigned.
Technical skills we require from you…..
- Current driver’s license (no previous violations).
- IATA & Hazmat Certified.
- Good Microsoft Office skills (Outlook, Word, Teams, & Excel).
- Capable of lifting 30lbs multiple times a day.
Personal skills we require from you……
- Excellent attention to detail.
- Ability to work autonomously and as a team.
- Ability to manage a large number of tasks simultaneously.
- The ability to work efficiently under pressure.
Advantageous skills you may have……
- Basic knowledge of hand tools and electrical assembly.
- Forklift certified.
- 10 Hour OSHA training.
- Spanish speaking skills.
- SAP Business One experience.
- Previous experience in a manufacturing company.
- Experience within an ISO: 9001 certified company.
- OSHA 10 hour training.
Job Type: Full-time
Pay: $18.00 – $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 3 years (Required)
- Hazmat: 1 year (Required)
Work Location:
- One location
Work Remotely:
- No
If this sounds like a good fit for you, APPLY today.
Customer Support Technician
MineARC Systems is the global leader in controlled environments to the mining, tunnelling, chemical processing, disaster relief, and biotechnology industries. We specialize in the manufacture and supply of emergency refuge chambers, safe havens, disaster shelters, and grow chambers, as well as a range of remote monitoring, tracking, and communications technologies.
We are currently looking for a passionate Service & Customer Support Technician for the Canada region. Service and customer support at MineARC revolves around providing quality training, maintenance, and follow-up for our products. The foundation for this is excellent product knowledge, people skills, and communication.
You will work closely with the North American Service Manager and Sales Representative to streamline all areas of customer support.
To be successful in this role, you will:
- Maintain and build existing and new customer relationships
- Assist in the implementation of a strategic business plan which revolves around service and maintenance of an existing fleet of products within the region
- Ensure that products sold within the Canadian Region are commissioned and serviced in accordance with company specifications
- Ensure that required reports are provided to management in a timely manner
- Travel to customers’ facilities for routine services, maintenance, troubleshooting, product training, and commissioning
- Gather information on customers’ existing products and future needs for the Sales Representative to follow up
- Adhere to safety standard and promote a safe work environment
Technical skills we require from you:
- Proficient in the use of hand tools
- Ability to read electrical schematics and troubleshoot electrical faults
- Ability to train small groups on both operation and service of MineARC products
- Competent in Microsoft Excel, Word, PowerPoint, & Outlook
Personal skills we require from you:
- Ability to travel up to 60% of the time
- Use of a personal vehicle (with reimbursement) for travelling to customers’ facilities
- Excellent attention to detail and problem-solving skills
- Strong networking and social skills
- Excellent communication skills, both verbal and written
Advantageous skills you may have:
- Electrical license
- HVAC experience
- Pneumatic experience
- IT networking experience
- Control wiring and programming experience
- Prior underground working experience
- Previous sales experience
- French-speaking, reading, writing skills
Job Type:
- Full-time
- Monday to Friday
Pay:
- $60,000.00-$80,000.00 per year
- Bonus pay
Work remotely:
- Yes
If this sounds like a good fit for you, click here to apply.
There are no current vacancies at MineARC Europe.
There are no current vacancies at MineARC Africa.
There are no current vacancies at MineARC South America.
There are no current vacancies at MineARC China.