After Sales Support
We are here to help, 24/7.
Contact our friendly support centre seven days a week for troubleshooting assistance, on-site induction opportunities, chamber commissioning, as well as upgrade and refurbishment options.
Inductions
MineARC offers a comprehensive Induction Pack to all clients, with resources to assist in their own on-site operational training.
Contact MineARC to order your Induction Pack now.
Commissioning
Commissioning is a quality-focused process necessary to ensure the site is critically equipped for an emergency. The process involves ensuring that the refuge chamber remains in perfect working condition, following delivery and installation.
Occurring at the time of install is critical, on occasion, a chamber may not be placed underground upon immediate arrival to the site. Commissioning upon installation ensures the chamber is connected and positioned correctly, meeting the safety requirements of MineARC systems, site, and an active emergency response plan.
Commissioning addresses the following critical areas:
> Verify correct installation of a refuge chamber at each unique mine site
> Improve employee understanding and coordination of maintenance
> Ensure efficiency and effectiveness of a refuge chamber
> Certify the refuge chamber is emergency ready
MineARC Representatives are available to provide commissioning services to all sites.
Troubleshooting
Our team is on hand to provide step-by-step assistance to isolate problem areas and support your team with the resources and information needed.
Troubleshooting equipment can be addressed through monitoring technology, utilising MineARC’ expertise or upskilling technician through our Service School.
- Remote Monitoring Refuge Chambers
Remote monitoring and diagnostics systems provide automated insights into the behaviour of refuge chambers. The GuardIAN Refuge Chamber Monitoring System is an independent system that continuously monitors a chamber’s vital operating systems. By observing these critical components in real-time, the source of a problem, which may otherwise be difficult to detect, can be more easily identified and rectified.
- Utilising MineARC’s Expertise
MineARC’s engineers and skilled service technicians can if permissions are granted, remotely view refuge chamber data, through GuardIAN, to assist with problem-solving. Help is available to assist maintenance personnel with problems that have yet to be identified, providing peace of mind. Although off-site, staff can contact a MineARC expert, who can obtain data from GuardIAN through shared screenshots or remotely accessing the network, and apply their knowledge to the shared information to identify a solution. Remotely accessing the data provided by GuardIAN is shown to reduce maintenance costs dramatically.
If you require assistance or have a query contact our service team.
Other MineARC Client Support
Contact our friendly support centre seven days a week for troubleshooting assistance, on-site induction opportunities and chamber commissioning.
Free training courses, providing clients the opportunity to upskill in areas such as service, electrical and the general operation of our chambers.
Regularly servicing and performing maintenance checks on a refuge chamber will help ensure your equipment is ready in the event of an emergency.
Transform damaged, second hand chambers into a new fleet that is certified and fully functioning. Available for MineARC and non-MineARC chambers.
MineARC’s in-house engineering & innovation team are on hand to provide customised design solutions and explore collaboration opportunities.