Protect your capital investment with MineARC’s Service Program.
As with most forms of complex industrial machinery, MineARC Chambers require regular servicing to maintain optimum performance. Without servicing, vital operational componentry within the chamber may become compromised and fail to work during critical times.
Of particular concern are components that receive the most day-to-day wear and tear while the chamber operates in standby mode, including filter elements, door seals, mufflers and vent valves. Over time, these parts inevitably degrade and break down.
MineARC’s global service team are here to help make servicing easy. Our After Sales Support team are on call seven days a week to answer your questions and provide solutions to your problems. Out in the field, our qualified service technicians are available to travel to your site in order to perform a fully comprehensive chamber service.
MineARC Service Program
MineARC Systems provides a comprehensive Service Program to all MineARC Refuge Chamber clients. Aside from providing regular and reliable chamber servicing conducted by a certified MineARC technician, MineARC’s Service Program offers a range of benefits that help make managing your refuge chambers easy.
- Ensure your chambers are compliant and covered by MineARC’s $20 million product liability insurance
- Receive a free annual audit on all MineARC Chambers
- Chamber certification and commissioning
- Priority response on service scheduling and assistance
- Full access to MineARC’s engineers, electricians and technical staff for product support and troubleshooting
- Automatic service scheduling, chemical expiry reminders and RSP re-orders
- Enjoy peace of mind that your Chamber fleet is operating optimally in case of an emergency
MineARC has been a great asset to PMC. They have provided technical expertise on the maintenance of our Refuge Chambers, proactively recommended and implemented improvements in areas that add value and have provided real backup on spare parts. A pleasure to work with and always accommodating, their staff is very personable and they handle all my Refuge Chamber needs.
Mine Captain, Palabora Mining Company (PMC)
A team of qualified service technicians are available at MineARC to ensure your investment is kept in optimum condition – however, we understand some sites may want to self-service their chambers.
Sites have the option to self-service their own refuge chambers, once certified to do so. Certification is free and easy to complete.
Clients can choose to safely service their own chambers by attending one of our FREE MineARC Service School training days, held at our dedicated training centres in Perth, Dallas and Johannesburg. Alternatively, a qualified MineARC Trainer can visit sites for group training. Once completed, you are then certified to conduct your own services for 24 months, removing the need for MineARC service visits.
Service School provides clients with the ability to efficiently trace and correct any failings within the refuge system; exposing attendees to real topics, problems and challenges. Following this, personnel will be equipped with the knowledge and skills to be able to easily identify faults, but more importantly, rectify these issues.
Learn more about MineARC certifications or enrol in Service School by visiting our Training Centre.
Other MineARC Client Support
Contact our friendly support centre seven days a week for troubleshooting assistance, on-site induction opportunities and chamber commissioning.
Free training courses, providing clients the opportunity to upskill in areas such as service, electrical and the general operation of our chambers.
Regularly servicing and performing maintenance checks on a refuge chamber will help ensure your equipment is ready in the event of an emergency.
Transform damaged, second hand chambers into a new fleet that is certified and fully functioning. Available for MineARC and non-MineARC chambers.