After Sales Support

MineARC

We are here to help, 24/7.

Contact our friendly support centre seven days a week for troubleshooting assistance, on-site induction opportunities, chamber commissioning, as well as upgrade and refurbishment options.


Chamber Refurbishments

The MineARC Refuge Chamber Refurbishment Program transforms damaged, worn or second-hand chambers into fully functioning, certified refuge chambers that look as good as new.

All refurbishments are conducted at one of MineARC’s state of the art manufacturing facilities by qualified workshop technicians. Following a refurbishment, one of our service technicians will conduct a comprehensive 50-Point Safety Audit, ensuring the chamber is commissioned, certified and meets MineARC’s stringent safety standards. This will give you peace of mind and the reassurance that your chamber is covered by our AU$20 Million product liability insurance.

The MineARC Refuge Chamber Refurbishment Program is available to MineARC and non-MineARC Refuge Chambers alike, thus converting your non-MineARC chambers into a fully functioning part of your MineARC fleet.

For more information on how we can help refurbish your refuge chamber, contact MineARC now.

  • Ensure your refuge chamber fleet is re-certified and complies with MineARC Standards
  • Dramatically reduce refuge chamber operating and maintenance costs
  • Receive a full service and 50-Point Safety Audit, conducted by a qualified MineARC technician
  • Receive regular product support and access to readily available spare parts
  • Enjoy peace of mind that your Refuge Chamber fleet is operating optimally in case of an emergency

The first stage of a refuge chamber refurbishment is the fabrication of any sections of the chamber shell that have incurred structural damage due to negligence, accident or general wear and tear from years of sitting underground.

Our engineers and experienced workshop technicians will perform a comprehensive assessment of the state of the refuge chamber structure and condition of the skids, battery box and doors in order to ascertain what requires full re-fabrication or repair.

After any necessary fabrication work has taken place, the outer shell of the refuge chamber is sandblasted and repainted. MineARC utilises a special high durability white paint for all of our refuge chambers. This aids in underground visibility, provides protection against corrosion, and complies with AS/NZS 2312:2002.

Painting is performed by a qualified spray painter to ensure a quality finish and long life in any harsh industrial environment.

After the shell of the refuge chamber has been repaired and the exterior repainted, all internal and external componentry is inspected and tested for damage and general wear and tear. Parts will be repaired or replaced based on the extent of damage to ensure the chamber is in full working condition once again.

Operational and performance checks include:

  • Scrubbing and control system
  • Compressed air filtration system
  • Secondary oxygen supplies
  • Air conditioning and dehumidifying
  • Check valves
  • Door and escape hatch seals (including vacuum test)
  • UPS battery back up
  • Strobe lighting and siren
  • Internal lighting and communications
  • Toilet, first aid kit, food and water

Following a refurbishment, one of our service technicians will conduct a comprehensive 50-Point Safety Audit, ensuring the chamber is commissioned, certified and meets MineARC’s stringent safety standards. This will give you peace of mind and the reassurance that your chamber is covered by our AU$20 Million product liability insurance.

Operational and performance checks include:

  • Scrubbing and control system
  • Compressed air filtration system
  • Secondary oxygen supplies
  • Air conditioning and dehumidifying
  • Check valves
  • Door and escape hatch seals (including vacuum test)
  • UPS battery back up
  • Strobe lighting and siren
  • Internal lighting and communications
  • Toilet, first aid kit, food and water

Chamber Upgrades

MineARC's key priority is to offer the most advanced and innovative safe refuge solutions on the market. Our success in the industry is achieved by listening closely to our clients' requirements; allowing us to continue to develop products that are safer, more user-friendly and more cost-effective.

The MineARC Client Upgrade Assist Program offers a range of upgrade options that will improve the operation and efficiency of your chamber, both during an emergency and while in standby mode.

All upgrades are conducted on-site, and in most cases do not require chamber repositioning. Our qualified service technicians will conduct a comprehensive chamber audit and certification following the upgrade, ensuring the chamber is officially recertified to meet industry standards.

To upgrade your current refuge chamber, enquire directly with MineARC's support team.

  • Dramatically reduce refuge chamber operating costs
  • Improve the operation and safety of chambers
  • Achieve site-wide consistency of refuge chamber fleet
  • Increase the efficiency of training and logistics
  • Receive regular product support and access to readily available spare parts

The MineARC Series IV Electrical Scrubbing System is considered to be the most advanced safe refuge technology in the world. The Series IV boasts all of the improvements of the Series III system, plus a host of additional features including a superior digital control system and intelligent voice audio navigation (i.V.A.N).

Additional improvements include pre-packaged MARCISORB Chemical Cartridges, intuitive operation, motion sensor logging and a modular controller design.

All MineARC refuge chambers and safe havens currently installed with a Series I, II or III scrubber can be upgraded to a Series IV control system. MineARC technicians can also retro-fit most non- MineARC chambers with the Series IV.

 

GuardIAN remote monitoring & diagnostics

MineARC’s GuardIAN Remote Monitoring and Diagnostics System is an exciting new development in refuge chamber technology. GuardIAN enables real-time monitoring; providing confidence that an operation’s fleet of refuge chambers are emergency ready at all times.

GuardIAN is an on-board system that continuously monitors all vital refuge operating systems. During standby mode GuardIAN checks for component faults and monitors refuge chamber usage or entry to the chamber.

All MineARC refuge chambers and safe havens currently installed with a Series IV or ELV scrubbing system can be upgraded to include the GuardIAN Remote Monitoring and Diagnostics System. With simple "plug and play" installation, set up and connectivity is fast and easy.

Learn more about GuardIAN by clicking here.

AuraFX Gas Monitoring

Gas monitoring is an essential aspect of maintaining a life supporting atmosphere within the refuge chamber. During entrapment, occupants consume oxygen and expire carbon dioxide (CO2) and carbon monoxide (CO) as part of their normal respiration. CO can also enter the chamber during occupant entry and if the compressed air intake is compromised.

MineARC's new Aura-FX Digital Gas Monitoring System is a proprietary fixed gas monitoring unit, designed specifically for use in refuge chambers and safe havens. A vast improvement on current digital gas monitors (DGMs) on the market, Aura-FX provides a more convenient solution to internal refuge gas monitoring. Aura-FX has the ability to individually monitor up to 11 gases via a series of user-friendly, digital screens.

Aura-FX is available as an upgrade for any refuge chambers with either a Series IV or ELV digital control system.

Learn more about Aura-FX by clicking here.

cams

The MineARC Compressed Air Management System (CAMS) is a dedicated air management unit designed especially for MineARC Refuge Chambers. CAMS offers a range of features aimed at reducing
running costs and improving operational safety during an emergency.

All existing MineARC Refuge Chambers can be retro-fitted with CAMS. Installation requires a simple upgrade to the rear of the chamber, conducted on-site by a qualified MineARC service technician, who will complete a full chamber audit and service at the same time.

Learn more about CAMS by clicking here.

The Satellite UPS features a unique, portable battery bank, removing the need for battery and inverter storage at the rear of the refuge chamber. Major features of the Satellite UPS System includes safer battery replacement, charge balancing, temperature cooling, and improved battery monitoring and diagnostics through MineARC's GuardIAN.

Learn more about the Satellite UPS System by clicking here.

A vast improvement on current fluorescent tube lamps, MineARC LED Strip Lights provide a more convenient and powerful solution to internal refuge chamber lighting.

With a much longer life expectancy, LED Strip Lights have been designed as a high-quality, direct replacement for fluorescent tube lamps. Drawing lower power, LED Strip Lights are a cost saving option for sites.

We also offers a range of upgrades for non-MineARC refuge chambers; converting these chambers into a fully functioning part of your MineARC fleet. Our upgrade options will improve the operation and efficiency of your chamber, both during an emergency and while in stand-by mode.

Upgrades include:
• Scrubbing system upgrade to ELV model
• Compressed air supply upgrade to the new CAMS
• System Intelligence upgrades include the new GuardIAN Remote Monitoring & Diagnostics System and the Aura-FX Digital Gas Monitor
• Battery bank upgrades to MineARC's Satellite UPS System

All upgrades can be conducted on-site, and in most cases do not require chamber repositioning. Also available are refurbishment options, including fabrication, sandblasting and painting, and general componentry replacement.

Inductions

MineARC offers a comprehensive Induction Pack to all clients, with resources to assist in their own on-site operational training.

Contact MineARC to order your Induction Pack now.

Commissioning

Commissioning is a quality-focused process necessary to ensure the site is critically equipped for an emergency. The process involves ensuring that the refuge chamber remains in perfect working condition, following delivery and installation.

Occurring at the time of install is critical, on occasion, a chamber may not be placed underground upon immediate arrival to the site. Commissioning upon installation ensures the chamber is connected and positioned correctly, meeting the safety requirements of MineARC systems, site, and an active emergency response plan.

Commissioning addresses the following critical areas:

> Verify correct installation of a refuge chamber at each unique mine site
> Improve employee understanding and coordination of maintenance
> Ensure efficiency and effectiveness of a refuge chamber
> Certify the refuge chamber is emergency ready

MineARC Representatives are available to provide commissioning services to all sites.

Other MineARC Client Support

Training Centre

Free training courses, providing clients the opportunity to upskill in areas such as service & maintenance, electrical troubleshooting and the general operation of MineARC Chambers.

Chamber Maintenance

Regularly servicing and performing maintenance checks on a refuge chamber will help ensure your equipment is ready in the event of an emergency.

Engineering Resources

MineARC's in-house engineering team are on hand to provide customised design solutions, as well as electrical and software support to clients