MineARC Client Support

Our support services go beyond service maintenance; with a strong focus on client support, MineARC has offices and manufacturing facilities across the globe. MineARC is able to provide clients with 24-hour global support on custom design projects, commissioning and servicing.

Refuge Chambers and Safe Havens are robust machines equipped with sophisticated life-saving technology. With the growth of safety requirements, refuge chambers have become commonplace for the safe retreat of personnel engaged in underground miningtunnellingchemical processingdisaster relief and biotechnology industries.

Regularly servicing and performing maintenance checks on a refuge chamber will help ensure your equipment is ready in the event of an emergency. A team of qualified service technicians are available at MineARC, combined with state-of-the-art training programs, ensure your refuge is kept in optimum condition.

Types of Support

Contact our friendly support centre seven days a week for troubleshooting assistance, on-site induction opportunities and chamber commissioning.

Free training courses, providing clients the opportunity to upskill in areas such as service, electrical and the general operation of our chambers.

Regularly servicing and performing maintenance checks on a refuge chamber will help ensure your equipment is ready in the event of an emergency.

Transform damaged, second hand chambers into a new fleet that is certified and fully functioning. Available for MineARC and non-MineARC chambers.

MineARC’s in-house engineering & innovation team are on hand to provide customised design solutions and explore collaboration opportunities. 

MineARC has been a great asset to PMC. They have provided technical expertise on the maintenance of our Refuge Chambers, proactively recommended and implemented improvements in areas that add value and have provided real backup on spare parts. A pleasure to work with and always accommodating, their staff is very personable and they handle all my Refuge Chamber needs.
Jonas Ndlovu
Mine Captain, Palabora Mining Company (PMC)